1.  How do you accept payment and provide billing?

2.  How do I set up an account?

3.  What file formats do you accept?

4.  What if an image requires retouching work outside of the features set within your ProRetouch Service?

5.  Do you only do work on digital images taken by professionals?

6.  What is your policy regarding copyrights?

7.  Do you provide restoration work?

8.  How do I send files to be retouched?

9.  Do I need to have my own FTP server?

10. How do we include our notes and specific instructions?

11. Do you retouch film negatives?

12. How long will the retouching take?

13. How can I achieve the best results?

1. How do you accept payment and provide billing?

We accept payment via Visa/MasterCard.  Once you have established an account with us we will apply the retouching fees to your credit card on an ongoing basis (you'll receive a confirmation email each time there is a charge).  We'll also provide you with a detailed monthly statement.

2. How do I set up an account?

First, please fill out our Service Inquiry Form.  We will be in touch with you within 48 hours.  typically we'll conduct a phone conference to answer your questions, determine what would best suit your needs, and take the next steps toward establishing your account such as doing a complimentary retouch for you and setting up FTP access.  If you have any difficulties with the Inquiry form, please contact us directly at 614-360-1380 or email us at AccountService@ProRetouch.com.
 

3. What file formats do you accept?

Our preference is to receive files from you in .JPG, JPEG-2000, or .PNG format. We do not currently work on .RAW files.
 

4. What if an image requires retouching work outside of the features set within your ProRetouch Service?

Images that require additional retouching beyond features offered in our Premium Pro Service, where you have specifically requested work not included in the standard offerings, will be charged on an ongoing basis.  We can usually accommodate these requests with an additional fee which typically ranges from an additional $2 to $5 per image for basic requests.  Elaborate requests, such as opening eyes or removing people or backgrounds, will be charged based on time required.  You'll find that our charges are always very reasonable for the amount of work that is done.
 

5. Do you only do work on digital images taken by professionals?

ProRetouch is a service exclusively for professional photographers and studios doing portraits, weddings, and event photography and also for advertising agencies and design houses needing straightforward retouching such as for products, fashion, and web design.  If you are a hobbyist or amateur photographer, please visit our sister site http:///www.fixmyphotos.com.
 

6. What is your policy regarding copyrights?

During account creation, you agree that you have full and complete copyrights to any and all of the images that you submit for retouching.  We strongly support copyrights and will not do work on copyrighted images where the copyright is held by someone other than our customer without a full release being submitted first.
 

7. Do you provide restoration work such as on old or damaged photos?

No, ProRetouch concentrates on providing photographic retouching for professionals.
 

8. How do I send files to be retouched?

After account creation, we will set up a FTP (File Transfer Protocol) directory for you to use to transfer your images to us.  You may simply drag & drop the files from your computer directly to the FTP directory.  You'll be able to create new subdirectories, as needed, to place new work within.

9.  Do I need to have my own FTP server?

No, you'll be able to use the ProRetouch.com FTP server for all uploads & downloads.

10. How do we include our notes and specific instructions?

If you have notes pertaining to the images you upload to your FTP directory, you may upload that as a text file along with the image files.
 

11. Do you retouch film negatives?

No, ProRetouch provides services only for professional digital imagery.  In addition to original digital images, we will accept clean, high quality film & print scans.
 

12. How long will the retouching take?

For standard retouching orders, delivery is in about two days.  If there are special instructions requiring extraordinary retouching, delivery time may be longer, perhaps by a day or two.

13. How can I achieve the best results?

To obtain the best possible results we need your help.  Proper exposure and use of the best lighting ratios will enable us to create superbly finished portraits for you.  Particularly at the beginning, we're happy to work with you to ensure that your images are technically the finest achievable by suggesting ways for you to create optimal exposures.  Consistency in exposure is also extremely important.  While we can correct even badly exposed images, some degradation of the images will result from under or over exposed pictures.  Great care should be taken to avoid over exposure of digital images since if the highlights are clipped, the image's quality will be compromised.

If you have any other questions please feel free to contact us directly at 614-360-1380, email us at AccountService@ProRetouch.com, or use our Inquiry Form.